Customer support service
Valiani puts customer care at the core of its activities.
Every day we guarantee impeccable services to support the customer in achieving their goals by providing technical assistance for the maintenance of machinery.
Our competent and reliable after-sales service will be able to provide you with spare parts and helpful tips throughout your production cycle, thus increasing the trustworthiness and durability of our flatbed cutting plotters.
Assistance and Support:
No one else takes care of you like we do!
All-Inclusive Assistance and Lifelong Learning on your cutting machines
We are sure that you won’t need us. But we make you a promise: if you need our help we will be there, always and immediately.
Why are we so sure?
Our cutting machines are extremely reliable: they are made exclusively with high-value Italian mechanics. This is the reason why we have extended to 5 years the warranty on all mechanical and electromechanical components. No one had done this before!
How will we always be by your side?
By purchasing a Valiani machine you are not only entitled to a 5-year warranty: you will receive 12 months of free technical assistance too.
And once finished you can buy our All-Inclusive Technical Assistance Contract.
What is included in the All-Inclusive support contract?
- A qualified technician always at your disposal;
- Priority access to the hot line;
- Remote connection to operate directly on your machine;
- A dedicated consultant.
You’ll never stop learning!
We want you to be able to use our machines as well as possible, expressing all their potential. Send us some cutting samples, we will record some videos to show you the quality and the precision of our cutting machines, contact our technical department, discover everything about Valiani machines and accessories.