Support

Assistance and Support:
no other can give you this security

All-Inclusive Assistance and Lifelong Learning on your cutting machines

We are sure that you won’t need us. But we make you a promise: if you need our help we will be there, always and immediately.

Why we are so sure?

Our cutting machines are extremely reliable: they are made exclusively with high-value Italian mechanics. This is the reason why we have extended to 5 years the warranty on all mechanical and electromechanical components. No one had done this before!

How will we always be by your side?

By purchasing a Valiani machine you are not only entitled to a 5-year warranty: you will receive 12 months of free technical assistance too.

And once finished you can buy our All-Inclusive Technical Assistance Contract.

What is included in the All-Inclusive support contract?
  1. A qualified technician always at your disposal;
  2. Priority access to the hot line;
  3. Remote connection to operate directly on your machine;
  4. A dedicated consultant.
You’ll never stop learning!
We want you to be able to use our machines in the best way, expressing all their potential. If you want, you can request customized training courses, or access the Valiani Master Academy, which will allow you to discover everything about our machines through e-learning, videos, tutorials and periodic meetings.

Support Requests

Do you need assistance on your active contract? Fill out this form, tell us what you need and we’ll get back to you as soon as possible.

I want to be updated on promotions, opportunities and news on the Valiani world.
Your personal information will be held under Italian Privacy Law (D.lgs 196/2003) and won't be disclosed, passed or sold to other parties. For further information about our record keeping policy please check out the Privacy Policy
* required

All-Inclusive Assistance Contract

REMOTE-HOT LINE ASSISTANCE FOR 12 MONTHS

ONLY
450 €

Once the payment is complete you will be redirected to a page where you will have to enter your data to activate the service. Only after completing the form will you receive an email confirming the activation.

Scheduled Maintenance Service

Our goal is to always offer the best user experience and maximum satisfaction!

Starting from the twelfth (12) month following the purchase, Valiani offers its customers the opportunity to perform routine maintenance on their machinery. This operation will make it possible to maintain it at full efficiency and ensure that its value remains unchanged over time, all thanks to planned maintenance service at an extremely advantageous cost.

What will you get by requesting scheduled maintenance service?

  • A specialized technician on site
  • A complete check-up of machinery and tools* (about 3 hours). Replacement of the parts most subject to wear will be carried according to needs.
  • A Standard maintenance kit with original spare parts
  • A Maintenance certificate
  • Clear and affordable prices
  • Possibility to schedule the appointment according to your production needs 

* machine, pump, electrical cabinet, tools and camera mechanics

PRICE FOR ITALY

849 €

PRICE FOR EUROPE AREA**

950 €

** Spain, Portugal, France, Germany Benelux, UK.
Other EU and non-EU countries will be quoted.

FILL IN THE FORM TO REQUEST SCHEDULED MAINTENANCE SERVICE
I want to be updated on promotions, opportunities and news on the Valiani world.
Your personal information will be held under Italian Privacy Law (D.lgs 196/2003) and won't be disclosed, passed or sold to other parties. For further information about our record keeping policy please check out the Privacy Policy
* required

Value-Added Services

By filling in this form you will have access to all our value-added services.

Contact us for:
Enter the Valiani Master Academy
Request Customized Training Courses

I want to be updated on promotions, opportunities and news on the Valiani world.
Your personal information will be held under Italian Privacy Law (D.lgs 196/2003) and won't be disclosed, passed or sold to other parties. For further information about our record keeping policy please check out the Privacy Policy

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