Support

Customer support service

Valiani puts customer care at the core of its activities.

Every day we guarantee impeccable services to support the customer in achieving their goals by providing technical assistance for the maintenance of machinery.

Our competent and reliable after-sales service will be able to provide you with spare parts and helpful tips throughout your production cycle, thus increasing the trustworthiness and durability of our flatbed cutting plotters.

Assistance and Support:
No one else takes care of you like we do!

All-Inclusive Assistance and Lifelong Learning on your cutting machines

We are sure that you won’t need us. But we make you a promise: if you need our help we will be there, always and immediately.

Why are we so sure?

Our cutting machines are extremely reliable: they are made exclusively with high-value Italian mechanics. This is the reason why we have extended to 5 years the warranty on all mechanical and electromechanical components. No one had done this before!

How will we always be by your side?

By purchasing a Valiani machine you are not only entitled to a 5-year warranty: you will receive 12 months of free technical assistance too.

And once finished you can buy our All-Inclusive Technical Assistance Contract.

What is included in the All-Inclusive support contract?
  1. A qualified technician always at your disposal;
  2. Priority access to the hot line;
  3. Remote connection to operate directly on your machine;
  4. A dedicated consultant.
You’ll never stop learning!

We want you to be able to use our machines as well as possible, expressing all their potential. Send us some cutting samples, we will record some videos to show you the quality and the precision of our cutting machines, contact our technical department, discover everything about Valiani machines and accessories.

How can we help you?

5 Years Warranty activation

All-Inclusive Assistance Contract

Scheduled Maintenance Service

Support Requests

Support Requests

Do you need assistance on your active contract? Fill out this form, tell us what you need and we’ll get back to you as soon as possible.

    I want to be updated on promotions, opportunities and news on the Valiani world.

    Your personal information will be held under Italian Privacy Law (D.lgs 196/2003) and won't be disclosed, passed or sold to other parties. For further information about our record keeping policy please check out the Privacy Policy

    * required

    All-Inclusive Assistance Contract

    REMOTE-HOT LINE ASSISTANCE FOR 12 MONTHS

    ONLY
    495 €

    By filling out this form you can request the activation of the ALL-INCLUSIVE Support Contract
    (*Terms and conditions) valid for 12 months for your machine.
    You will receive an email with payment instructions and confirmation of successful activation.

      * The fields marked with an asterisk are mandatory.

      CONTRACT GENERAL CONDITIONS
      TECHNICAL ASSISTANCE – ALL INCLUSIVE

      The Valiani ALL-INCLUSIVE Assistance Contract grants the customer priority and unlimited (For the duration of the subscription) access to technical support service by telephone/Skype/Team-viewer (hot-line/remote connection) for mechanical, hardware/software (V-Studio) problems relating to use and normal operation of Valiani machines. The contract also guarantees communication and distribution of periodic software updates and the free sending of disks, manuals, and/or written notes or anything else necessary to solve any problems and/or failures properly documented and reported to our operators (cost of spare parts and shipment excluded).

      DURATION OF THE CONTRACT

      Each contract will be valid for 12 months starting from the date of Valiani order confirming the activation.

      CONTRACT ACTIVATION MODE

      Customers can activate the contract online visiting https://www.valiani.com section "Support" under the option "All-Inclusive Assistance Contract" or by sending an email request to support@valiani.it specifying machine serial number.

      PAYMENT METHOD AND ENTRY INTO FORCE OF THE CONTRACT

      The Valiani ALL-INCLUSIVE technical assistance contract can be activated on a single machine at a cost of €495. Payment can be made either directly on the website https://valiani.com by credit card or PayPal or by bank transfer within a maximum period of seven (7) days from sending and acceptance by Valiani of the request email from part of the customer.
      The contract enters into force only and exclusively upon receipt of payment by the Customer.

      METHOD OF REQUESTING AND INTERVENTION

      The assistance services can be requested by users who have activated the All-Inclusive contract directly online on the site https://valiani.com in the assistance section under the heading "Request technical assistance" by following the guided procedure or simply by sending an email to 'address support@valiani.it specifying your references and serial number of the machine; after verifying the regularity of the contract, the customer will be called back as soon as possible by one of our technicians (within a maximum of 48h). The services will be provided by specialized technicians from Monday to Friday of each working week from 8.00 to 12.30 and from 14.00 to 17.30 (excluding Saturdays, Sundays and public holidays).

      EXCLUSIONS

      Spare parts and shipment are not covered by this contract if out of the warranty. Technical assistance will be provided for the V-Studio desktop application software. In the event that Valiani is requested to perform a service intervention at the customer (not covered by this contract), Valiani, will quote the service, which will be carried out after customer’s acceptance.

      I declare to be aware of and to have read the information concerning the activation of the assistance contract - All Inclusive

      By proceeding with the sending of the message, you authorize the processing of personal data

      Scheduled Maintenance Service

      Our goal is to always offer the best user experience and maximum satisfaction!

      Starting from the twelfth (12) month following the purchase, Valiani offers its customers the opportunity to carry out routine maintenance on their machinery. This operation will make it possible to maintain its full efficiency and ensure that its value remains unchanged over time, thanks to programmed interventions at an extremely advantageous cost.

      What will you get by requesting a Scheduled Maintenance intervention?

      • A specialized technician at your company
      • Complete check-up of machinery and tools* and replacement of parts most subject to wear (about 3 hours)
      • Maintenance certificate
      • Very convenient prices
      • Possibility to schedule the appointment according to your needs and work commitments

      *components of the machine, pump, electrical panel, tools and camera

      FILL IN THE FORM TO REQUEST SCHEDULED MAINTENANCE SERVICE

        I want to be updated on promotions, opportunities and news on the Valiani world.

        Your personal information will be held under Italian Privacy Law (D.lgs 196/2003) and won't be disclosed, passed or sold to other parties. For further information about our record keeping policy please check out the Privacy Policy

        * required

        Value-Added Services

        By filling in this form you will have access to all our value-added services.

        Contact us for:
        Enter the Valiani Master Academy
        Request Customized Training Courses

          I want to be updated on promotions, opportunities and news on the Valiani world.

          Your personal information will be held under Italian Privacy Law (D.lgs 196/2003) and won't be disclosed, passed or sold to other parties. For further information about our record keeping policy please check out the Privacy Policy